Customer Success Manager

Remote - Remote, IN

Your Next Adventure Starts at Encamp.

Who we are:

Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.

Built by our own EHS professionals, the Encamp platform makes environmental compliance and reporting faster, easier, and more accurate by eliminating data silos and arduous technology implementations and adoption life cycles. Being as passionate about the environment as we are, we’re driven to simplify the process of compliance for EHS professionals nationwide. We’re also an expanding team of remote happy Encampers, with roots in Indianapolis but quickly expanding throughout the U.S.

As a part of the Encamp team, you’ll tackle challenges of scale and complexity as we develop our product at a fast pace and continue to create the future of EHS technology. (Click here to learn more about our story). Encampers choose us and grow with us thanks to a company culture that supports ownership, optimizes action, and surrounds you with intelligent and supportive colleagues to continually maximize learning.


Who we're looking for:

We are looking for a rock-solid Customer Success Manager to join the Encamp team. We are a small, fast-paced, and high functioning team that directly creates solutions used by thousands of Environmental Health and Safety specialists.

As a Customer Success Manager for Encamp you will:

  • Define what success looks like for each individual customer at Encamp and ensure each customer achieves it.
  • Leverage EHS industry and Encamp product expertise to become a trusted advisor to customers.

  • Execute the onboarding and implementation of customer data, while ensuring milestones and timelines are achieved.

  • Proactively manage customers’ accounts through routine check-in's, ongoing training, goal tracking, resource distribution, and escalating issues where needed.

  • Ensure customer adoption of subscription services (i.e.,updating chemical inventory, monthly waste tracking, or completing calendar tasks) by regularly reviewing product usage data.

  • Proactively address gaps in product adoption and work with customers in order to achieve account health.

  • Be a liaison between external and internal stakeholders.

  • Identify opportunities for account growth and provide technical expertise and support to Revenue to help close expansion opportunities.

  • Assist with documentation of internal processes and training for the CS team.

Requirements:

  • 3+ years of environmental regulatory experience
  • 2+ years of customer facing experience

  • Top notch written and communication skills.

  • Amazing collaboration skills as this role requires regular communication across multiple teams including Sales, Product, and Marketing to deliver value to the customer.

  • A desire for learning and impacting a high-growth company in a fast-paced environment.

  • A  wish to deeply understand Encamp’s  business objectives and to prioritize accordingly.

  • Curious about tech, customer experience, and environmental regulations.

  • Driven to help others achieve their goals, crafting solutions, and tackling problems head on.

We're definitely looking for you if you have:

  • Experience working with Fortune 500 companies on their regulatory compliance

  • Experience at a growth-stage startup

Perks of being a happy Encamper:

  • The opportunity to work in a fast-paced environment at the intersection of Environmental Compliance and SaaS (Software as a Solution). 

  • Competitive salary and benefits, including medical, dental, and vision insurance, a 401(k) match, and unlimited PTO.

  • A work-from-anywhere remote culture along with an annual Remote Work Stipend.

  • Parental leave. Because we think it's important to spend time with your new family.

  • A significant personal impact on the team and its ways of working because of our strong culture of ownership.


Ready to join us around the Encamp-fire?

If you’re passionate about teamwork, transparency, accountability, and an appetite for knowledge and forward thinking, we’d like to hear from you. Come join a team that celebrates diversity as well as technology, and that continues to make a difference in uncharted territory.

Encamp is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.