Customer Support Manager

Remote - Remote, IN

‍Your Next Adventure Starts at Encamp.

Who we are:

Encamp is on a mission to create a world where good for business is good for the environment. And we’re doing it with a modern first-of-its-kind SaaS platform for environmental compliance.

Built by our own EHS professionals, the Encamp platform makes environmental compliance and reporting faster, easier, and more accurate by eliminating data silos and arduous technology implementations and adoption life cycles. Being as passionate about the environment as we are, we’re driven to simplify the process of compliance for EHS professionals nationwide. We’re also an expanding team of remote happy Encampers, with roots in Indianapolis but quickly expanding throughout the U.S.

As a part of the Encamp team, you’ll tackle challenges of scale and complexity as we develop our product at a fast pace and continue to create the future of EHS technology. (Click here to learn more about our story). Encampers choose us and grow with us thanks to a company culture that supports ownership, optimizes action, and surrounds you with intelligent and supportive colleagues to continually maximize learning.

Who we're looking for ...

We are looking for a rock-solid Customer Support Manager to join the Encamp team. We are a small, fast-paced, and high functioning team that directly creates solutions used by thousands of Environmental Health and Safety specialists.

  • Encamp is already the largest submitter of "Tier II" reports (part of the Community Right to Know Act), but we've barely scratched the surface of interest.

  • Our customers are hungry for us to create workflows and processes that help them do their job. We have the information and the subject matter expertise to do this, but creating systems to show value is no small task.

We are looking for a proactive, organized Customer Support Manager to lead and grow our customer support team. 

 

As a Customer Support Manager for Encamp you will ...

  • Build and lead a team of customer support specialists

  • Become an Encamp product expert 

  • Establish the customer support specialist onboarding program

  • Coordinate reporting submissions for customers 

  • Provide support to customers by handling questions, troubleshoot product-related issues, and advise on best practices

  • Be a liaison between Engineering and Customer Success to ensure best possible experience for Encamp customers

Requirements:

  • You have 5+ years of customer support experience in B2B Saas startup environment

  • You Bring your Own Education (BYOE). MS in Computer Science? BA in English? College dropout and autodidact? Our only requirement is that you have a desire to learn, grow, and apply what you know.

  • You write and speak clearly.

  • You are motivated by a desire for learning and impact in a high-growth environment.

  • You wish to deeply understand our business objectives and you prioritize accordingly.

  • You can reduce a complex issue to a few simple steps. 

We're definitely looking for you if you have ...

  • Led a team of customer support professionals at another startup

  • Experience at a growth-stage startup

Perks of being a happy Encamper:

  • The opportunity to work in a fast-paced environment at the intersection of Environmental Compliance and SaaS (Software as a Solution). 

  • Competitive salary and benefits including medical, dental, and vision insurance, a 401(k) match, and unlimited PTO.

  • A work-from-anywhere remote culture along with an annual Remote Work Stipend.

  • Parental leave. Because we think it's important to spend time with your new family.

  • A significant personal impact on the team and its ways of working because of our strong culture of ownership.

 

Ready to join us around the Encamp-fire?

If you’re passionate about teamwork, transparency, accountability, and an appetite for knowledge, we want to talk to you. Come join a team that celebrates technology, diversity, and wants to make a big difference in uncharted territory.

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Encamp is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  We are interested in every qualified candidate who is eligible to work in the United States.  However, we are not able to sponsor visas.